In this business, we have two primary goals – safety and on- time performance. In addition, we place a great deal of focus on the human element; our drivers need to have empathy and what I call a “service heart.” The TAPTCO program covers all of these elements, both tangible and intangible, and our improving safety record and decreasing insurance premiums tell the story of its effectiveness. I honestly don’t know if our company would still be here if it weren’t for the TAPTCO training.