Trainers play a vital role in your overall success. These key employees educate and train your new and existing operators on your policies, procedures, processes and safe driving techniques. They also determine whether or not an operator is ready to safely perform the job. Great operators don’t always make the best trainers. Training requires different skills.
The Trainer Certification Process is a complete toolkit that helps you interview, test, promote and prepare your best candidates to become professional driver trainers.
The toolkit includes:
Learning Basics
The program explores the fascinating way in which humans learn. It explains the different learning domains and the five levels of knowledge and skill mastery. It lays a solid foundation for anyone who is responsible for teaching other adults with professional driving skills.
Coaching The Adult Learner
Adult learners want to control their own destiny. They want to be involved in the learning process. Coaching is the preferred methodology for preparing professional operators to safely drive and provide superior customer service. This program teaches coaching techniques, including coaching for excellence and coaching for improved performance.
How To Train A Professional Operator
This course details the step-by-step implementation of the TAPTCO Operator Development Course. It covers all aspects of classroom facilitation, closed course exercises and behind-the-wheel skills instruction. It also explains the use of the Operator Daily Performance Checklist to permanently document each trainee’s progress.
The trainers have by far the greatest influence over the drivers. They influence the future behavior of the drivers by everything the trainer says and does. But, who trains the trainers? How well are they trained? Do they understand what they can and cannot change in a driver’s behavior? This extensive course has been created to help trainers become as professional as possible and to show them how to shape the future behaviors of the drivers.
For over 30 years, the experts at TAPTCO Transit & Paratransit Company have been designing award-winning bus driver training programs with specialties that include fleet operations and safety, industrial psychology, instructional design, and media production. This breakthrough series of safety video programs and study guides for bus driver training are designed by our team of performance improvement experts with specialties that include fleet operations and safety, industrial psychology, instructional design, and media production.