Comprehensive, Systematic, Integrated Training Courses

Drivers, Leaders, Trainers & Mechanics

Conflict and Aggression Management

This program teaches the practices of Verbal Judo (as taught in police academies) to help drivers avoid and handle conflicts and aggressive situations. These practices include:
  1.  People have a need to be respected
  2. People would rather be asked, not told
  3. People have a desire to know why
  4. People prefer to have options over threats
The program shows drivers how to deliver these practices to diffuse many types of conflict or aggressive situations. The program includes a number of actual situations that occurred and discusses both the correct and incorrect behaviors. Includes training for the drivers on when to call for assistance and how to stay calm when a passenger is angry, shouting or using profanity.

Complete Kit: $250

Program Contains:

  1. 20 Minute DVD with many stops for discussions
  2. Trainer’s Guide
  3. Driver’s Study Guide
ABOUT US

For over 30 years, the experts at TAPTCO Transit & Paratransit Company have been designing award-winning bus driver training programs with specialties that include fleet operations and safety, industrial psychology, instructional design, and media production. This breakthrough series of safety video programs and study guides for bus driver training are designed by our team of performance improvement experts with specialties that include fleet operations and safety, industrial psychology, instructional design, and media production.

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